FAQs
Thank you for visiting Silver Bubble Jewellery. It's important to us that you feel content and confident to shop with our small family business, so we've pulled together some frequently asked questions to help answer any queries.
Frequently Asked Questions
When and where is my order sent from?
Your jewellery will be sent to you from Silver Bubble in the UK. We aim to send all orders on the same day they are placed or on the next working day. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Orders placed after 1pm may be sent the following day, and those placed after 1pm on a Friday could be sent on the following Monday.
If you have an order that needs sending within a certain time frame, please contact us and we will try our best to meet your requirements.
For more information, please visit our shipping page.
How much is shipping and do you offer free shipping?
Orders for the UK over £60 are eligible for free delivery. Orders under £60 have a £3.95 shipping charge.
Special Delivery is £8.50 and guarantees delivery the next day before 1pm once your order has been shipped by Silver Bubble.
Free shipping is not available for orders outside of the UK.
For more information, please visit our shipping page.
What shipping is used for delivery?
All orders in the UK are dispatched by Royal Mail Tracked 48 or Special Delivery.
For more information, please visit our shipping page.
Is the jewellery sterling silver and is it hallmarked?
Our jewellery is sterling silver and hallmarked in accordance with British hallmarking law.
For more information, please visit our hallmarking page.
What is your returns and refund policy?
We ask that you return your items via Royal Mail First Class Mail and remember to request a 'proof of posting' receipt for your records.
Silver Bubble will process all refunds once the jewellery has been received by us, normally within 48 hours and definitely well within the legal maximum of 30 days.
For more information, please see our refund policy page.
How does my jewellery arrive, is it suitable for giving as a gift?
Yes, all our jewellery is individually wrapped in tissue paper and boxed in a Silver Bubble branded recyclable box, an image of one our boxes can be found on our shipping page.
You can have your order shipped to a different address and our shipping note does not show any pricing - perfect for sending presents hassle free!
I haven’t received an order confirmation or shipment email.
Unfortunately, we can sometimes end up in spam or junk folders ☹. If you have not received an order confirmation email from us after placing your order please check your spam/junk.
Please add info@silverbubble.co.uk to your contacts to avoid this happening in the future. Also keep an eye out for our shipment emails which are sent the day your order is shipped. If you still can't find an email from us please get in touch and we will happily resend it to you.
Do you ship outside of the UK?
We accept orders for other parts of the world. Posting charges are adjusted automatically when entering details of the delivery country at the checkout. Unfortunately if your country does not appear in the delivery drop down menu in the checkout area, we do not ship to there.
Free shipping is not available for orders outside of the UK.
For more information, please visit our shipping page.
Unfortunately due to recent changes in US tariff law, we have temporarily suspended all shipments to the United States. We are actively working to find a solution and will update you as soon as shipping can resume. We apologise for this disruption.
How do I clean my silver jewellery?
By far our favourite method for keeping your silver jewellery clean is to wear it regularly! We love to hear that our pieces are being worn and loved daily, and sparkle brighter for it. However do take a look at our cleaning silver jewellery blog for all our tips.
Can you engrave or make an individual piece of jewellery specifically for me?
Unfortunately we do not offer an engraving service or make specific custom orders. Sorry!