Refund policy

Silver Bubble hopes that you will be happy with your jewellery, however, if you are not we guarantee satisfaction and all our products come with a 30 days no quibble and full money back guarantee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To start a return, you can contact us at info@silverbubble.co.uk. All returned stock must be sent by First Class Mail (please ensure you obtain a 'proof of posting' receipt when sending) to:

Silver Bubble, Unit 1, Delanair Estate, Brooks Road, Lewes, East Sussex, BN7 2BY.

You can always contact us for any return questions at info@silverbubble.co.uk.

If a item of jewellery is received and is not a correct or suitable fit for the recipient we will do our best to send you a replacement in a different size or style. If this is not possible the item/s can be returned for a refund as per above.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. 

Refunds
We will notify you once we’ve received your return, and let you know we have refunded you. You will be automatically refunded on your original payment method within 10 business days (although normally within a couple of days). Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@silverbubble.co.uk.